FIFTH DAY

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Terms of Service

Effective Date: 21 October 2026

Welcome to the official e-commerce platform of FIFTH DAY ACCESSORIES LIMITED. At FIFTH DAY, we are a team of passionate New Zealand pet lovers rooted in Auckland, with over 7 years of experience curating thoughtful, practical small accessories for every furry companion. Our mission is to bring you cozy, well-made small accessories that turn every daily moment with your beloved pet into a warm little memory, from gentle ergonomic grooming tools that glide easily through all coat types without scratching sensitive skin to our cute, durable daily wearable charms. These Terms of Service (referred to as “Terms”) govern your full access to and use of our official website www.fifthdaypet.com, all related services, features, content, customer support and offerings provided through our platform, collectively referred to as the “Services”. By browsing our product catalog, creating a customer account, placing an order, subscribing to our newsletters or otherwise interacting with our Services, you confirm that you have read, understood and agreed to be legally bound by all the provisions outlined in these Terms. If you do not agree to any clause within these Terms, you may not access or use our Services in any capacity.

1. Platform Eligibility and User Accounts

To use our Services, you must be at least 18 years of age, or the legal age of majority in your jurisdiction of residence, and have the full legal capacity to enter into binding purchase agreements on our platform. If you are accessing our platform on behalf of a minor, you confirm that you are the minor’s parent or legal guardian, and you take full responsibility for any actions taken on the platform under your supervision.

When you choose to register for a customer account on www.fifthdaypet.com, you agree to provide accurate, complete, up-to-date personal information during the entire registration process, and to promptly update your account details if any information changes in the future. You are fully responsible for safeguarding your account login credentials, including your username and password, and all activities that occur under your account. You agree to notify us immediately if you detect any unauthorized use of your account, or any other security breach on our platform, by contacting our support team via our official email at pinesun@fifthdaypet.com. FIFTH DAY ACCESSORIES LIMITED will not be liable for any loss or damage arising from your failure to protect your account information properly. We reserve the full right to suspend or terminate any account at our sole discretion if we determine that the account holder has violated any clause outlined in these Terms, or provided fraudulent, inaccurate registration information.

2. Product Information and Pricing

All product listings displayed on our website are for the sale of small pet accessories curated by our team, including grooming tools, pet wearable accessories, and other pet-safe daily items. We have made every reasonable effort to present the colors, textures, sizes, and features of all our products as accurately as possible through high-resolution product photos and detailed descriptive text. However, due to variations in individual device screen settings, we cannot guarantee that your device will display product colors exactly 100% the same as the actual physical item. All product descriptions are for reference only, and minor discrepancies in non-critical product details do not qualify as valid reasons for product return, unless the discrepancy significantly impacts the safety or intended use of the product for your pet.

All listed product prices on www.fifthdaypet.com are denominated in New Zealand Dollars (NZD), and include the applicable New Zealand Goods and Services Tax (GST), unless otherwise clearly noted. The prices do not include applicable shipping fees, customs duties, import taxes or other related handling charges for international orders, which will be clearly calculated and displayed to you before you complete your checkout process. We reserve the right to adjust product prices, update promotional offers or discontinue any product at any time without prior notice. Even if we adjust product prices after you have placed and paid for your order, we will honor the original pricing that was confirmed at the time of your order completion. All promotional discounts, including our popular 15% discount on your first order, are only valid for the specified period as stated in the corresponding promotion rules, and cannot be combined with other concurrent discount activities unless explicitly permitted.

While we make every effort to ensure that all product and pricing information on our website is completely error-free, occasional typos, system calculation mistakes or inventory errors may occur. If we identify an error in the pricing of a product you have already ordered, we will contact you immediately to notify you of the error, and provide you with two options: either cancel your corresponding order for a full store credit, or reconfirm your order at the corrected accurate price. We reserve the right to refuse, cancel or void any orders that are placed under incorrect, misprinted pricing information, even if the order has already been confirmed and charged to your payment method.

3. Order Placement and Payment Terms

When you place an order on our platform, this constitutes a formal binding offer from you to purchase the selected products under the terms outlined in these Terms. We will send you an immediate automated order confirmation email to your registered email address after we receive your order and payment, which confirms the details of your order. Please note that this automated order confirmation does not equal our formal acceptance of your purchase agreement. FIFTH DAY ACCESSORIES LIMITED reserves the full right to accept or decline your order for any reason, at our sole discretion. Our formal acceptance of your order will only be confirmed when we dispatch your ordered products from our warehouse to the shipping address you provided.

We support multiple widely used secure payment methods on our checkout page, including major New Zealand issued credit cards, debit cards, local online payment services and other approved third-party secure payment gateways. All payment processing is handled through PCI DSS Level 1 certified secure payment providers, and we do not store full sensitive payment card details on our own servers, to protect your financial data security. You confirm that the payment method you use to complete your order is legally owned by you, and you have full authority and permission to use it to complete the transaction.

All orders are subject to our standard inventory verification process. If a product you ordered is found to be out of stock or unavailable after your order is placed, our customer support team will contact you within 2 working days to inform you of this situation, and offer you the options of waiting for the product restock, exchanging your ordered item for another similar product of equal value, or receiving a 100% equal value store credit that can be used for any future purchases on our platform. We will never process standalone monetary refunds without product return, in line with our publicly published Refund and Returns Policy.

4. Shipping, Delivery and Risk of Loss

All shipping services provided for your orders are governed by our official Shipping Policy, which is published on a dedicated public page on www.fifthdaypet.com. By placing an order on our platform, you agree to the full terms outlined in our Shipping Policy, including order processing timelines, shipping fee structures, estimated delivery windows, and rules for delivery delays and exception handling.

We currently provide free standard domestic New Zealand shipping for all orders over NZD 49, flat rate express shipping, and local same-day pickup services at our Christchurch location at 142 Huxley Street, Sydenham, Christchurch, 8023, New Zealand. We also offer international shipping to all Australian addresses, with plans to expand to more global regions in 2027. Once your ordered products are dispatched from our warehouse, the full risk of loss, damage, theft or accidental destruction of the parcel transfers to you as the customer, the moment the parcel is handed over to our designated courier service provider. While we work closely with trusted, high-performance courier partners to ensure safe delivery, you are entitled to full support from our team to investigate and resolve any lost or damaged parcel issues, in line with the terms in our Shipping Policy.

You are fully responsible for ensuring that the shipping address, recipient name and contact phone number you submit during checkout are accurate, complete and up to date. Any additional shipping fees incurred due to incorrect, incomplete or outdated address information provided by you will be borne by you as the customer. If no one is available to sign for your parcel at the provided shipping address during the courier’s first delivery attempt, you agree to follow the instructions on the courier’s delivery attempt notice to arrange re-delivery or pick up your parcel at the local courier pickup point.

5. Returns, Exchanges and Refund Rules

All return, exchange and refund related activities on our platform are strictly governed by our publicly published Refund and Returns Policy, which you can access on our website support section. You explicitly acknowledge and agree that standalone pure refund requests that do not require you to return the corresponding physical ordered products back to our designated return address, and complete our formal product inspection process, will never be approved under any circumstances. No no-return monetary refund requests will be processed by our team, even under the circumstances of confirmed product defects, delivery errors or other exceptional situations.

After you submit a valid return request that meets all our eligibility criteria, and the returned item passes our warehouse inspection, you can only choose between two valid processing options: 100% equal value store credit that never expires and can be used for any future purchases on our platform, or a full like-for-like exchange or product swap for another FIFTH DAY pet accessory of equal or higher value. This rule is implemented to keep our operations sustainable, allowing us to continue offering high-quality, pet-safe small accessories at fair, affordable prices for our entire community of New Zealand pet lovers, while preventing fraudulent misuse that would compromise the benefits of all our customers.

All return parcels must be sent to our designated return receiving address at 142 Huxley Street, Sydenham, Christchurch, 8023, New Zealand, and marked with the unique return authorization number provided by our customer support team after your return request is approved. You are responsible for covering the standard return shipping costs, unless the return is triggered by our confirmed error, such as us sending you the wrong product, or delivering a manufacturing defective item that does not match our product description.

6. User Conduct and Prohibited Activities

When you access and use www.fifthdaypet.com and our Services, you agree that you will not:

  • Use our platform for any illegal, unauthorized or unlawful purposes that violate applicable local, national or international laws and regulations.
  • Attempt to gain unauthorized access to our website servers, customer accounts, other users’ personal information, or any other protected system, data or network resources connected to our platform, through hacking, password mining or any other malicious means.
  • Modify, decompile, reverse engineer, disassemble or otherwise attempt to derive the source code of our website platform, our mobile applications or any related proprietary software developed by FIFTH DAY ACCESSORIES LIMITED.
  • Upload, transmit, distribute or publish any content that contains malware, computer viruses, spyware, malicious code, or other harmful software programs that may damage the normal operation of our website, or the devices of other users.
  • Copy, reproduce, distribute, resell or exploit any part of our website content, product images, text descriptions, design elements, trademarks, logos or intellectual property assets for any commercial purpose without our explicit prior written permission.
  • Engage in any fraudulent purchasing activities, submit fake or malicious return requests, or abuse our promotional discount systems, coupon offers or customer benefit programs in any way.
  • Interfere or disrupt the normal operation of our platform, launch distributed denial of service attacks, send large volumes of spam messages to our customer service team or other users, or interfere with any other party’s normal use and enjoyment of our Services.

If we determine that you have engaged in any of the prohibited activities listed above, we reserve the right to immediately suspend or permanently terminate your access to our platform, cancel all unshipped orders under your account, and take appropriate legal actions to protect our legitimate rights, interests and the safety of our other customers, if necessary.

7. Intellectual Property Rights

All content published and displayed on www.fifthdaypet.com, including but not limited to all product images, product descriptions, website design layouts, text content, brand slogans, trademarks, service marks, logos, original video materials, and all software code, interface designs and proprietary functions of our platform, are the exclusive intellectual property assets of FIFTH DAY ACCESSORIES LIMITED. These assets are protected by applicable New Zealand copyright laws, trademark laws, and international intellectual property treaties.

You are granted a limited, non-exclusive, non-transferable, revocable personal license to access, browse and make personal, non-commercial use of our website content, solely for the purpose of viewing, shopping for and purchasing our pet accessories. You may not reproduce, modify, distribute, publicly display, republish, download, store or transmit any of our intellectual property protected content for any public or commercial use without obtaining our explicit prior written authorization. Our brand name “FIFTH DAY”, our “Pet Joy Small Finds” slogan and all related brand identifiers are registered trademarks of FIFTH DAY ACCESSORIES LIMITED, and no unauthorized use of these trademarks is permitted.

8. Disclaimers of Warranties

Our Services and all products sold on our platform are provided on an “as is” and “as available” basis. FIFTH DAY ACCESSORIES LIMITED makes no explicit or implicit warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of third party intellectual property rights. We do not warrant that our website service will be uninterrupted, completely error-free, fully secure, or that any defects on our platform will be immediately corrected. We do not guarantee that all information published on our website is 100% accurate, complete or up to date at all times.

All our pet products are designed and tested to be safe and suitable for general use by most domestic pets, but we disclaim all liability for any unexpected adverse reactions, injuries or discomforts that may occur if the product is misused, used in a way that violates our product usage instructions, or used on pets with extremely rare unique allergies or physical conditions that we could not reasonably foresee. You are responsible for supervising your pet during the usage of any product you purchase from our platform, and using the product strictly in accordance with the usage guidance provided by our team.

9. Limitation of Liability

To the maximum extent permitted by applicable New Zealand laws, FIFTH DAY ACCESSORIES LIMITED, our directors, employees, partners, suppliers and service providers shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, loss of data, loss of business goodwill, unexpected pet care related costs, or any other economic losses arising from your access to or use of our Services, or the products purchased from our platform. Our total aggregate maximum liability for any and all claims related to your order or use of our platform shall never exceed the total actual amount you paid to us for the specific order that gives rise to the claim.

Some jurisdictions do not allow the exclusion of certain implied warranties, or the limitation of liability for consequential or incidental damages, so some parts of the above limitation clauses may not apply to you depending on your local applicable laws.

10. Modifications to Terms of Service

We reserve the full right to update, modify or revise these Terms of Service at any time, at our sole discretion. When we make material changes to these Terms, we will post the updated revised version on a prominent location on the homepage of www.fifthdaypet.com, and update the “Effective Date” mark at the top of the Terms page. We may also send you a notification email to your registered contact email to inform you of the major changes. Your continued access to our platform and use of our Services after the effective date of the revised Terms will be deemed as your full acceptance of all the modified provisions.

11. Governing Law and Dispute Resolution

These Terms of Service shall be governed by, and interpreted in accordance with, the laws of New Zealand, without regard to its conflict of law rules. Any dispute, controversy or claim arising out of or related to these Terms, your use of our Services, or the products purchased from our platform, shall first be resolved through friendly, good faith negotiation between you and our team. If the dispute cannot be resolved through negotiation within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the courts located in Christchurch, New Zealand.

12. General Contact Information

If you have any questions, concerns or inquiries about any clause outlined in these Terms of Service, you can contact our team through our official channels at any time:

  • Company Name: FIFTH DAY ACCESSORIES LIMITED
  • Official Website: www.fifthdaypet.com
  • Contact Email: pinesun@fifthdaypet.com
  • Physical Address: 142 Huxley Street, Sydenham, Christchurch, 8023, New Zealand
  • Contact Phone: +64 3 331 6097

Our customer support team, made up of fellow passionate New Zealand pet lovers, will respond to your inquiry as soon as possible within 2 working days. Thank you for being part of our FIFTH DAY pet community, and for trusting us to provide you with cozy, well-made small accessories to share warm little moments with your beloved furry friends.