Effective Date: 21 October 2026

At FIFTH DAY ACCESSORIES LIMITED, we are a team of passionate New Zealand pet lovers rooted in Auckland, with 7+ years of experience curating thoughtful, practical small accessories for every furry companion, from gentle grooming tools that glide easily through all coat types to cute daily wearable charms that turn every daily moment with your pet into a warm little memory. We know how eager you are to get your new cozy, pet-safe bits into your hands to share those happy moments with your beloved pet pals, which is why we have built a clear, reliable shipping system tailored for our customers, and this policy outlines all the details of our shipping services available on our official e-commerce website www.fifthdaypet.com.

1. Order Processing Timeline

All orders placed on our platform will go through a strict verification and preparation process before dispatch, to make sure every item you receive is in perfect, new condition, with no defects or damage that could compromise your pet’s safety.

• For all successfully paid orders, our dedicated warehouse team will complete order validation, product quality check, and secure packaging within 1 to 2 working days. Working days refer to Monday to Friday, excluding New Zealand local public holidays and weekends.
• If the item you order is temporarily out of stock (we will clearly mark estimated restock dates on corresponding product pages), our customer support team will send you an update notification to your registered email within 24 hours after you place the order, to confirm if you would like to wait for restock, or adjust your order to other available pet accessories of similar value. You can reach our team at any time via the contact details listed on our website for any order tracking inquiries.
• Before dispatch, every item will be double wrapped in shock-absorbent, eco-friendly packaging, to protect your delicate pet accessories from bumps and scratches during the whole transit process, and keep them in pristine condition the moment they arrive at your door.

2. Domestic New Zealand Shipping Options

We prioritize fast, low-cost delivery services for all pet owners across New Zealand, with multiple flexible options for you to choose from based on your needs:

Standard Free Shipping

All orders over NZD 49 qualify for our complimentary standard shipping service. This service is delivered by our trusted local New Zealand courier partners, with an estimated transit time of 3 to 5 working days from the date your order is dispatched. For suburban and rural addresses in less populated regions of New Zealand, the transit time may take an extra 1 to 2 working days, and we will clearly mark this note at checkout before you complete your payment.

Express Shipping

If you want to receive your pet accessories faster, you can select our express shipping service at checkout for a small flat rate of NZD 6. This service guarantees delivery within 1 to 2 working days across most urban areas of New Zealand, and your parcel will be prioritized for both dispatch and courier delivery.

Local Sydenham Same-Day Pickup

For customers living near our base in Christchurch, you can select our free local same-day pickup option at checkout. Once your order is confirmed and ready, we will notify you via phone call or email, and you can pick up your order directly at our physical address at 142 Huxley Street, Sydenham, Christchurch, 8023, New Zealand during our business hours from 9AM to 5PM local time on working days.

3. International Shipping Terms

Currently we support shipping to all Australian addresses, with more international destinations scheduled to be added in 2027. For all international orders sent to Australia:

• The flat international shipping rate is NZD 12, and the estimated transit time ranges from 7 to 10 working days after dispatch.
• All international customers are responsible for checking their local customs regulations in advance. Any applicable customs duties, import taxes or processing fees charged by the destination country are not included in the product price or our listed shipping fees, and shall be fully borne by the recipient of the parcel. FIFTH DAY ACCESSORIES LIMITED is not liable for any delays caused by customs clearance inspections in the destination country.

4. Parcel Tracking and Delivery Confirmation

Once your order is successfully dispatched, we will immediately send a dispatch notification email to your registered contact email, which includes a unique tracking link for your parcel. You can click this link at any time to view the real-time transit status of your order. If you encounter difficulties accessing the tracking information, you can contact our support team via email at pinesun@fifthdaypet.com, or call us directly at +64 3 331 6097 during our business hours, and our team will provide you with the latest update on your parcel within 24 hours.
All our parcels require a signature confirmation upon delivery. If no one is available at your shipping address to sign for the parcel when the courier arrives, the courier will leave a delivery attempt notice, and you can rearrange a re-delivery time or pick up the parcel from the courier’s local pickup point as instructed on the notice.

5. Delivery Delays and Exception Handling

While we work closely with highly reliable courier partners to ensure every order is delivered on schedule, occasional unforeseen situations such as extreme adverse weather conditions, local courier service peak periods or public emergency events may lead to unexpected delivery delays. If your order does not arrive within 7 working days after the estimated delivery date, please reach out to our customer support team immediately. We will collaborate with the courier team to launch a full investigation of your parcel, and provide you with a reasonable resolution plan.
If your parcel is confirmed lost in transit by the courier company, we will offer you two optional solutions: you can choose to get a 100% equal value store credit that can be used for any future purchases on www.fifthdaypet.com, or arrange a free re-dispatch of your original ordered items with no extra shipping cost charged.

6. Incorrect or Undeliverable Address Responsibility

Please double check that your submitted shipping address, contact phone number and recipient name are accurate and complete before you finalize your order at checkout. If you provide an incorrect, incomplete or outdated shipping address that leads to the parcel being returned back to our warehouse by the courier as undeliverable, you will need to cover the extra reshipping fee if you request us to send the parcel to your corrected new address. If you have already submitted an order but find you need to modify your shipping address, please contact our support team as soon as possible before your order is dispatched, and we will update your address information completely free of charge.

If you have any questions about this Shipping Policy, you can always contact us through our official channels. We are committed to making sure every order of our cozy pet gear reaches you safely, so you can spend more warm time sharing happy moments with your beloved furry companions.